Medical Health Advocate

Connect to a Personal Health Advocate who can help resolve a wide range of clinical, claims, coverage and billing issues.

 

Answers when you need them.

Our comprehensive services help members resolve many medical, dental, hospital and pharmacy issues.  We guide you through complex healthcare concerns saving time, money and worry.

The accomplished Personal Advocates are skilled at working with healthcare providers, insurance plans and other health-related organizations to resolve complex issues and help you get the right care at the right time.

  • Finding qualified doctors, hospitals, dentists and other providers nationwide

  • Identifying top medical institutions and clinical trials

  • Locating leading doctors, hospitals and other providers for second opinion

  • Scheduling earliest appointments with hard-to-reach specialists; arranging for specialized treatments and tests

  • Estimating and understanding healthcare costs to help them make informed decisions

  • Clarifying complex conditions; researching available treatment options

  • Finding options for non-covered services; negotiating provider discounts

  • Answering questions about test results, treatments and medications recommended or prescribed by the physician

  • Addressing eldercare issues; clarifying Medicare; locating adult day care, assisted living and long-term care; researching transportation to appointments

  • Assisting with special needs; finding caregiver support services, in-home care, rehabilitation resources and hospice; expediting coverage for special procedures and medical equipment